Frequently Asked Questions

How do I order custom magnets?
Select your design, upload your photos, and we’ll craft your magnets with care.

Can I choose different sizes or shapes?
Right now, we offer the classic hard-back style in three standard shapes:

• Rectangle: 2.5 × 3.5 inches
  
• Square: 2 × 2 inches
  
• Round: 2.25 inches
  

More styles and customization options are coming soon, so stay tuned for updates!

Can I change my order after placing it?
We start crafting magnets soon after your order is received, so changes are limited. Contact us at orders@pixeljoystudio.co as soon as possible—we’ll do our best to help!

How long will it take to get my magnets?
Please allow up to 3 business days for production, plus 3–7 business days for shipping within the USA.

How much does shipping cost?
Standard orders: flat-rate $5.99 within the USA.

Do you ship internationally?
Currently, we only ship within the USA.

Will I get tracking info?
Yes! You’ll receive a tracking number via email once your order ships.

What materials are the magnets made of?
Our magnets are made from high-quality materials right here in the USA. They’re durable, long-lasting, and feature a smooth, vibrant finish that keeps your photos and designs looking their best, making them perfect for any magnetic surface.

How do I care for my magnets?
Keep your magnets dry and avoid extreme heat. To clean, gently wipe them with a soft, dry cloth and avoid abrasive materials that could scratch the finish.

What if my order is damaged or missing?
If your custom magnets arrive damaged or defective, please contact us within 7 days. We’ll make it right with a replacement or store credit.

Can I return magnets I don’t like?
Because each magnet is custom-made, we can’t accept returns for personal preference.

Do you have a physical store?
We’re currently online-only, but we plan to attend local markets and pop-ups in the near future.

Can we book PixelJoy Studio for events to make magnets on-site?
We’re excited to bring our magnets to life at events later this year! Reach out to stay updated and be among the first to experience it in person.

How can I stay updated on new products or collections?
Join our email or follow us on social media for the latest updates and special offers!