Frequently Asked Questions

What’s the difference between photo products and business & custom products?
Photo products are designed for personal photos and may allow multiple images within a set. Business & Custom Products are designed for larger quantities using one repeated photo, logo, or design.

Can I choose different sizes or shapes?
Yes. Available sizes and shapes vary by product and may include square, round, and rectangle formats. Check the individual product page for current options.

Can I change my order after placing it?
We begin processing orders shortly after they’re placed, so changes may not always be possible. Contact us as soon as possible at orders@pixeljoystudio.co and we’ll do our best to help.

Do you offer design services?
We don’t currently offer design services. Customers provide their own photos, artwork, logos, or finished designs for production.

Can products be personalized with custom text?
Yes. Custom text is available for select products and projects. Submit a Custom Order Inquiry to tell us what you have in mind.

Can I reorder a previous design?
In many cases, yes. Contact us with your original order number and we’ll let you know what options are available.

Will my photo be cropped to fit the selected magnet shape?
You’ll crop and position your photo during the upload process so you can see how it will fit your selected magnet shape before submitting it.

What image quality works best?
For best results, upload clear, well-lit JPG or PNG images. Higher-quality images generally produce better print results.

What happens if my image is blurry or low quality?
The quality of your finished keepsake depends on the quality of the image you upload. For best results, avoid blurry, dark, or low-resolution photos.

What materials are used?
Our products are made using high-quality materials and printed for clarity, color, and durability. Each item is designed to look great and hold up to everyday use

How do I care for my magnets?
Keep your magnets dry and avoid extreme heat. To clean, gently wipe them with a soft, dry cloth and avoid abrasive materials that could scratch the finish.

Are your magnets waterproof?
For best results, store and display magnets in a dry indoor environment. Prolonged exposure to moisture or high humidity may cause the printed paper beneath the protective covering to ripple or become damaged over time.

How do I get the best results from my photos?
Use clear, well-lit images with important details centered and away from the edges. We review every image before printing to ensure the best possible result.

How long will it take to get my magnets?
Most orders ship within 2–3 business days. Orders with larger quantities may require additional production time. Shipping typically takes 3–7 business days within the United States.

How much does shipping cost?
We offer free U.S. shipping on orders over $75. Orders under $75 ship at a flat rate of $5.99.

Will I receive tracking information?
Yes! You’ll receive a tracking number via email once your order ships.

Do you ship internationally?
At this time, we ship within the United States only.

What if my order arrives damaged or there’s a problem?
Contact us within 7 days at orders@pixeljoystudio.co and we’ll work with you to make it right.

Can I return custom items?
Because each custom item is made to order, we’re unable to accept returns for personal preference.

Do you sell in person?
Yes! We occasionally attend local markets and events where we create products on-site.

Can I book PixelJoy Studio for an event
Yes. We're currently accepting inquiries for select events. If you're planning a celebration, business event, fundraiser, or other group gathering, we'd love to hear about it. Complete our Event Inquiry Form to get started.

How can I stay updated?
Join our email list or follow us on social media to hear about new products, events, and special offers.